Refund policy

GreenGears Auto is committed to providing quality used OEM auto parts and a transparent return process. Please review this policy carefully before requesting a return.

1

Return Eligibility

Returns must be requested within 15 days of confirmed delivery. All of the following conditions must be met:

✓ Item returned in its original condition
✓ No damage from misuse or improper installation
✓ Proof of purchase provided
✓ Prior return authorization obtained
⚠  Do not send any item back without first receiving return authorization from our team. Unauthorized returns may be refused.
2

Used Auto Parts – Important Notice

All products sold by GreenGears Auto are used OEM automotive parts unless otherwise stated. Minor cosmetic wear consistent with normal prior use may be present and is not considered a defect.

❌  Returns will not be accepted for items damaged due to improper installation, modification, or misuse. Installation may be required to verify functionality before a claim is assessed.
3

Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged in transit, or incorrectly supplied, please contact us within 48 hours of delivery with photos or documentation. If approved:

🔄 Replacement Part

Subject to stock availability

💳 Full Refund

To original payment method

❌ No Restocking Fee

Waived for defective items

4

Change-of-Mind Returns

Accepted when: request is within 15 days of delivery, item is in resalable condition, and has not been damaged or altered.

25% Restocking Fee

A 25% restocking fee will be deducted from the refund to cover inspection and handling.

Refunds are issued to the original payment method, minus restocking fees and outbound shipping costs.

5

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part
Original outbound shipping charges are non-refundable
Return instructions and the return address will be provided after your return authorization is approved. Do not ship items back before receiving these details.
6

Refund Processing

Once the returned item is received and inspected:

📦 Item Received Day 0
🔍 Inspection 1–2 Days
💳 Refund Issued 3–5 Days
🏦 Bank Posting Varies
Banks and card issuers may require additional time to post the refund to your account after it has been processed on our end.
7

Fulfillment & Returns

GreenGears Auto is a UK-registered online reseller of used OEM auto parts. All orders are sourced from and fulfilled directly by our US-based salvage yard partners. Approved returns are processed through our US supplier partner facilities. Return instructions and a return address will be provided once your return authorization has been approved.

Have a question about a return or refund?

📧 support@greengearsauto.com  |  Contact Form

GreenGears Auto — Used OEM & Recycled Auto Parts | U.S. Orders Only