Shipping policy

This Shipping Policy outlines how orders placed on GreenGears Auto are processed, fulfilled, and delivered to customers within the United States. GreenGears Auto is an online reseller — all orders are fulfilled directly by our US-based salvage yard and supplier partners using prepaid shipping labels we provide.

Shipping Coverage

GreenGears Auto serves customers within the United States only. All orders are fulfilled domestically by our US supplier partners.

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Shipped directly from US supplier partner facilities

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Delivered via U.S.-based carriers

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No international shipping available

Order Processing & Delivery Timeframe

Order Placed Day 0 Mon–Fri

Processing 1–3 Days Business days

Dispatched Tracking Sent Via email

Delivery 3–7 Days After dispatch

Orders placed after business hours or on weekends will be processed on the next available business day. Delivery estimates are for reference only and are not guaranteed.

Shipping Costs

We provide Free Shipping on all parts. Shipping charges, if applicable, are calculated and displayed at checkout before payment is completed. You will always see the full shipping cost before confirming your order.

Order Availability

All products are subject to availability at the time of order.

⚠ If an item becomes unavailable after an order is placed, the affected item will be canceled and refunded. The customer will be notified. No substitute items are shipped without prior customer confirmation.

Address Changes & Cancellations

Orders may be canceled or updated before dispatch

Address changes are not guaranteed once an order has been shipped

If your order has already been dispatched, please refer to our Return & Refund Policy for return instructions.

P.O. Boxes & Military Addresses

P.O. Box and military addresses are supported where carrier services allow

Delivery times may vary based on location and carrier availability

Tracking Information

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Once your order has been dispatched, a shipping confirmation email containing your tracking details will be sent to the email address provided at checkout.

You can also monitor your shipment via your account dashboard at any time.

Damaged or Lost Shipments

⚠ If your order arrives damaged or appears lost in transit, please contact our support team as soon as possible with your order number and relevant details so we can assist with a resolution promptly.

Have a shipping-related question?

📧 support@greengearsauto.com | Contact Form

GreenGears Auto — Used OEM & Recycled Auto Parts | U.S. Orders Only

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Unfortunately the subframe was not rust free as advertised. I paid a welder to weld a patch over a decent sized hole. The additional cost was $200. I didn’t send the part back because it was an extremely heavy and bulky item.

Hi there,
We apologize for any inconvenience caused by the subframe not being rust-free as advertised. We understand the extra cost you had to incur for the welding and we sincerely apologize for that. We value your feedback and will ensure that our products are accurately described in the future. Thank you for bringing this to our attention.

Wrong part not the right picture and description, poorly packaged and the return of my money after I paid to box it correctly took entirely too long. 1/10 would not recommend.

Hi there, we apologize for the inconvenience and disappointment you experienced with our product. We understand the frustration of receiving the wrong part and the delay in the return process. We take our customers' feedback seriously and we will use this as an opportunity to improve our services. Please reach out to our customer service team and we will do our best to make things right for you. Thank you for bringing this to our attention.

Good part, worked well

Thank you for your positive feedback! We're glad to hear that the used OEM Kia Sedona Rear Suspension Subframe Crossmember worked well for you. We strive to provide quality parts for our customers. Thank you for choosing us!

Part was exactly as ordered.

Thank you for taking the time to leave a review. We are glad to hear that the part was exactly as ordered. We strive to provide our customers with the best products and we are happy to know that we met your expectations. Thank you for choosing us and we hope to serve you again in the future.

The shipping was fast the support was very helpful confirming the fitment, the part that they sent me was almost like new, would recommendthem to others

Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with our shipping and customer support. It's great to know that the part we sent you was in great condition. We truly appreciate your recommendation and hope to continue providing you with excellent service in the future. Thanks again!

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